Last Updated: 1st January 2025

B&M Company Limited (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website located at www.bmcompanyhk.com, as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the Site.
 

1. Information We Collect

1.1 Personal Data
We may collect certain personal information from you in various ways, including when you:

• Create an account on the Site

• Place an order

• Subscribe to our newsletter or marketing communications

• Participate in surveys, promotions, or other Site activities

• Contact us for customer support
   

The types of personal data collected may include:

• Contact Information: Your name, email address, phone number, and mailing address

• Account Information: Username, password, and other registration details

• Payment Information: Credit or debit card details, billing address (collected through our third-party payment processor)

• Order Information: Products purchased, order history, and delivery details

• Other Information: Any information you choose to provide, such as feedback, survey responses, or user-generated content
   

1.2 Automatically Collected Data
When you visit the Site, we may automatically collect certain information about your device and browsing habits, including:

• Device Information: Hardware model, operating system version, unique device identifiers, and browser type

• Usage Data: Pages viewed, links clicked, and other interactions with our Site

• IP Address: Used to determine your approximate geographic location and to diagnose server issues
   

We use cookies, web beacons, and other tracking technologies to gather this information. For more details, please see Section 6 of this Privacy Policy (“Cookies and Other Tracking Technologies”).
 

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• To process and fulfill your orders, including shipping and returns

• To communicate with you regarding your orders, account, or customer support inquiries

• To enhance, personalize, and analyze your experience on our Site

• To develop new products, services, and features

2.2 Marketing and Communications

• To send you promotional messages and marketing content (where permissible by law and according to your preferences)

• To conduct surveys, contests, or promotions

• To provide you with information that may be of interest to you, such as product recommendations or special offers
   

2.3 Legal and Security

• To comply with applicable laws, regulations, or legal obligations

• To prevent or investigate fraud, unauthorized access, or other illegal activity

• To protect our rights, property, or safety and that of our users, employees, or the general public
   

3. How We Share Your Information

We may share your personal data with the following categories of recipients:

3.1 Service Providers

We engage third-party companies and individuals to perform functions on our behalf, such as:

• Payment processing (e.g., PayPal, Stripe)

• Hosting and IT services

• Email delivery and marketing services

• Logistics and shipping partners

• Analytics and search engine providers
  These service providers have access to your personal data only to the extent necessary to perform their tasks and are contractually obligated to keep it confidential and secure.Analytics and search engine providers
   

3.2 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets. We will endeavor to notify you via email and/or a prominent notice on our Site if a transaction occurs that would impact the processing of your personal data.

3.3 Legal Compliance

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

3.4 With Your Consent

We may share your information with other third parties if you provide explicit consent. In such cases, we will clearly describe what information will be shared and for what purposes.
 

4. International Data Transfers

Because we are an international online shop, your information may be transferred to and processed in countries other than your own, which may have data protection laws that are different from those in your country. When we transfer your personal data to recipients in other countries, we will ensure that appropriate safeguards (such as standard contractual clauses or other lawful mechanisms) are in place to protect your data.
 

5. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once we have no ongoing legitimate business need or legal obligation to process your personal data, we will either delete, anonymize, or securely store your information and isolate it from any further processing.
 

6. Cookies and Other Tracking Technologies

6.1 Cookies

A cookie is a small text file placed on your device to store information. We use different types of cookies, including:

• Essential Cookies: Necessary for our Site to function properly, enabling core functionalities such as user login and shopping cart.

• Performance Cookies: Collect information about how you use our Site, such as which pages you visit and whether you encounter any errors.

• Functional Cookies: Allow the Site to remember your preferences and provide enhanced features.

• Targeting/Advertising Cookies: Track your browsing habits to deliver relevant ads or limit the number of times you see an advertisement.
   

6.2 OtherTracking Technologies

We may use web beacons, pixel tags, or similar technologies to track user behavior and measure the effectiveness of our marketing campaigns.

6.3 Cookie Management

Most browsers allow you to control and manage cookies through the browser settings. You can also opt-out of certain third-party advertising networks by visiting their websites or the Digital Advertising Alliance opt-out page (if applicable in your jurisdiction). Note that disabling cookies may affect the functionality of the Site.
 

7. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, or applications that are not operated by us. Clicking on those links may allow third parties to collect or share data about you. We have no control over these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.
 

8. Security

We implement reasonable technical and organizational measures designed to protect the security of any personal data we process. However, no system is 100% secure, and we cannot guarantee that your information will never be accessed, used, or disclosed in an unauthorized manner. We recommend you take steps to protect your information by choosing a strong password for your account, keeping it confidential, and logging out of your account after each session.
 

9. Children’s Privacy

Our Site is not intended for use by individuals under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can delete such information.
 

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

• Access: You may have the right to request confirmation that we process your personal data and to receive a copy of that data.

• Rectification: You may have the right to request that we correct any inaccurate or incomplete personal data.

• Erasure: You may have the right to request that we delete or remove your personal data under certain circumstances.

• Restriction: You may have the right to ask us to limit the processing of your personal data.

• Portability: You may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Objection: You may have the right to object to our processing of your personal data in certain cases, such as direct marketing.

• Withdraw Consent: If we rely on consent as a legal basis for processing your personal data, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. 

To exercise these rights, please contact us using the information provided in Section 12 (“Contact Us”). We will respond to your request in accordance with applicable laws.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about our data collection and processing practices.
 

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

B&M Company Limited

Address: Unit 506, 5/F, New World Tower 1, 18 Queen’s Road Central, Central, Hong Kong

Tel: +852 9053 3361
(Hong Kong)
Email: bmcompanyhk@gmail.com